Privacy Policy

FLAVOR HAVEN SDN. BHD. (“Company”, “We”, “Us”, or “Our”) respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our website, place an order, contact us, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Company Name: FLAVOR HAVEN SDN. BHD.
Website: https://flavorhaven.live/
Email: flavor-h@outlook.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

  • Our website.
  • Online orders and purchases.
  • Customer enquiries and communications.
  • Contact forms.
  • Customer service interactions.
  • Delivery and shipping arrangements.
  • Promotional or marketing communications.
  • Other interactions between you and FLAVOR HAVEN SDN. BHD.

This Privacy Policy does not apply to third-party websites, platforms, applications, or services that may be accessible through links on our website. Those third parties are responsible for their own privacy practices.

3. Information We Collect

We may collect personal information that you voluntarily provide to us when you use our website or place an order.

Depending on how you interact with us, this information may include:

  • Full name.
  • Email address.
  • Telephone or mobile number.
  • Billing address.
  • Delivery address.
  • Postcode.
  • City and state.
  • Order details.
  • Product information.
  • Payment-related information.
  • Account information.
  • Customer enquiries.
  • Feedback or reviews.
  • Photographs or videos submitted in connection with a return, refund, exchange, or product complaint.
  • Any other information you choose to provide to us.

You should only provide personal information that is accurate, complete, and necessary for the relevant purpose.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address.
  • Browser type.
  • Device type.
  • Operating system.
  • Website pages visited.
  • Date and time of access.
  • Referring website.
  • General website usage information.
  • Cookies and similar technologies.
  • Other technical or diagnostic information.

This information may be used to help us understand how visitors use our website, maintain website security, improve website performance, and provide a better user experience.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse website usage, and support certain website features.

Cookies may help us:

  • Keep products in your shopping cart.
  • Remember selected preferences.
  • Maintain login sessions where applicable.
  • Understand website traffic and usage.
  • Improve website performance.
  • Provide relevant website functionality.
  • Detect and prevent certain security issues.

You may be able to control or disable cookies through your browser settings.

However, disabling certain cookies may affect the functionality or availability of some features of the website.

6. How We Use Your Personal Information

We may collect and use your personal information for purposes including:

  • Processing and fulfilling Orders.
  • Processing payments.
  • Arranging delivery of Goods.
  • Communicating with you regarding your Orders.
  • Responding to enquiries and customer service requests.
  • Processing returns, refunds, and exchanges.
  • Verifying transactions.
  • Managing customer accounts.
  • Improving our products and services.
  • Improving website functionality and performance.
  • Detecting and preventing fraudulent or unauthorised activities.
  • Maintaining website security.
  • Keeping business and transaction records.
  • Complying with applicable legal and regulatory requirements.
  • Sending promotional communications where permitted and where applicable consent has been obtained.
  • Other purposes reasonably necessary for operating our business.

7. Order and Transaction Information

When you place an Order through our website, we may collect information necessary to process and fulfil your purchase.

This may include your name, contact details, delivery address, Order details, payment status, and other information required to complete the transaction.

We use this information to:

  • Confirm your Order.
  • Prepare your Goods.
  • Arrange delivery.
  • Contact you regarding your Order.
  • Handle payment-related matters.
  • Provide customer support.
  • Maintain transaction records.

8. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, payment providers may collect and process certain payment information in accordance with their own privacy policies and terms.

Where applicable, we may receive confirmation of payment, transaction references, payment status, or limited payment-related information.

We do not intend to use payment information for purposes unrelated to processing or managing your transaction, except where required or permitted by applicable law.

You should review the privacy policy of the relevant payment provider for further information regarding how it processes your information.

9. Delivery and Shipping Information

To fulfil your Order, we may need to provide relevant information to courier companies, delivery providers, logistics providers, or other service providers involved in delivering your Goods.

Information shared may include:

  • Recipient name.
  • Delivery address.
  • Contact number.
  • Order reference.
  • Delivery-related information.

This information is shared only to the extent reasonably necessary to fulfil the delivery of your Order or provide related services.

10. Returns, Refunds and Exchanges

If you submit a return, refund, or exchange request, we may collect additional information and supporting evidence necessary to assess your request.

This may include:

  • Order details.
  • Photographs.
  • Unboxing videos.
  • Product condition photographs.
  • First-use videos, where applicable.
  • Delivery information.
  • Communications with our customer service team.
  • Other supporting documents reasonably required to investigate your claim.

Such information may be used to verify the condition of the Goods, investigate the issue, determine eligibility, and process an approved return, refund, or exchange.

11. Customer Communications

When you contact us by email, contact form, telephone, or other available communication channels, we may retain information relating to your communication.

This may include:

  • Your name.
  • Contact information.
  • Message content.
  • Order information.
  • Attachments.
  • Customer service records.

We use this information to respond to your enquiries, provide customer support, resolve complaints, and maintain appropriate business records.

12. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, we may use your contact information to send information about:

  • New products.
  • Promotions.
  • Discounts.
  • Special offers.
  • Company updates.
  • Other marketing communications.

You may request to stop receiving promotional communications by following the unsubscribe instructions provided in the relevant communication or by contacting us at flavor-h@outlook.com.

Please note that you may still receive essential transactional communications relating to Orders you have placed.

13. Disclosure of Personal Information

We may disclose or provide access to personal information to third parties where reasonably necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors.
  • Banks and financial institutions.
  • Courier and delivery providers.
  • Logistics providers.
  • Website hosting providers.
  • Website and technology service providers.
  • IT and technical support providers.
  • Analytics providers.
  • Marketing service providers, where applicable.
  • Professional advisers.
  • Legal or regulatory authorities where required.
  • Other service providers acting on our behalf.

We take reasonable steps to ensure that third parties receiving personal information handle such information appropriately and in accordance with applicable requirements.

14. Legal and Regulatory Disclosure

We may disclose personal information where we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations.
  • Respond to lawful requests from government authorities.
  • Comply with court orders or legal processes.
  • Protect the rights, property, or safety of the Company, our customers, or others.
  • Detect, prevent, or investigate fraud or other unlawful activity.
  • Enforce our Terms & Conditions or other applicable policies.

15. Business Transfers

If FLAVOR HAVEN SDN. BHD. is involved in a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, personal information may be transferred or disclosed as part of that transaction where permitted by applicable law.

Any recipient of such information may be required to comply with applicable privacy obligations.

16. Data Security

We take reasonable measures to protect personal information against unauthorised access, collection, use, disclosure, alteration, loss, misuse, or destruction.

Security measures may include appropriate technical, administrative, and organisational safeguards.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing Orders.
  • Providing customer support.
  • Managing returns and refunds.
  • Maintaining business and transaction records.
  • Complying with legal and regulatory obligations.
  • Resolving disputes.
  • Enforcing agreements and policies.
  • Protecting our legitimate business interests.

The retention period may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer required, we may securely delete, destroy, anonymise, or otherwise dispose of it in accordance with applicable requirements.

18. Accuracy of Personal Information

We rely on customers to provide accurate and up-to-date personal information.

You should inform us if any personal information you have provided to us changes or is inaccurate.

Where appropriate and subject to applicable law, you may request that inaccurate or incomplete information be corrected.

19. Your Privacy Rights

Subject to applicable laws and any applicable conditions or exceptions, you may have rights relating to your personal information, including the right to:

  • Request access to certain personal information held by us.
  • Request correction of inaccurate or incomplete personal information.
  • Request information about how your personal information is being processed.
  • Withdraw consent where processing is based on consent, subject to applicable legal requirements.
  • Request that we stop certain uses of your personal information where applicable.
  • Opt out of certain marketing communications.

To exercise a privacy-related request, please contact us at flavor-h@outlook.com.

We may need to verify your identity before processing certain requests.

20. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw your consent by contacting us at flavor-h@outlook.com, subject to applicable legal requirements.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

In certain circumstances, withdrawing consent may affect our ability to provide particular services or fulfil certain requests.

21. Children’s Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact us at flavor-h@outlook.com.

If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation.

22. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

When you leave our website and access a third-party website, we recommend reviewing that third party’s privacy policy before providing any personal information.

23. Third-Party Services

Certain functions of our website may depend on third-party services, including payment providers, delivery providers, analytics services, hosting providers, and other technology providers.

These third parties may process personal information according to their own terms and privacy policies.

The Company does not control the privacy practices of third parties and cannot guarantee how those third parties will process information.

24. International Data Transfers

Although our shipping services are currently limited to Malaysia, certain service providers or technology platforms used to operate our website may process or store information outside Malaysia.

Where personal information is transferred to another jurisdiction, we will take reasonable steps to ensure that the transfer and processing are handled in accordance with applicable privacy requirements.

25. Website Security and Fraud Prevention

We may collect and process technical and transactional information to detect and prevent:

  • Fraudulent Orders.
  • Unauthorised transactions.
  • Abuse of promotional offers.
  • Suspicious account activity.
  • Attempts to compromise the Website.
  • Other security threats.

Where necessary, information may be shared with relevant payment providers, service providers, authorities, or other parties for fraud prevention and security purposes.

26. No Sale of Personal Information

We do not sell your personal information as a standalone commercial product.

We may, however, share information with service providers and business partners where reasonably necessary to provide services, process Orders, operate our Website, conduct business activities, or comply with legal obligations.

27. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes in our business practices.
  • Changes to our Website.
  • Changes in technology.
  • Changes in applicable laws or regulations.
  • Changes to our service providers.
  • Other operational or legal requirements.

The updated Privacy Policy will be published on our Website with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

Your continued use of the Website after changes are published constitutes acknowledgement of the updated Privacy Policy to the extent permitted by applicable law.

28. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute relating to this Privacy Policy or the handling of personal information shall be subject to the applicable laws and jurisdiction of the courts of Malaysia, subject to any mandatory rights or remedies available under applicable law.

29. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

FLAVOR HAVEN SDN. BHD.
Email: flavor-h@outlook.com
Website: https://flavorhaven.live/

We will make reasonable efforts to review and respond to privacy-related enquiries in a timely manner.