Terms and Conditions

These Terms & Conditions govern your access to and use of the FLAVOR HAVEN SDN. BHD. website and your purchase of products through our Service. By accessing or using the Service, placing an Order, or purchasing Goods from us, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. Definitions

For the purposes of these Terms & Conditions:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in these Terms & Conditions) refers to FLAVOR HAVEN SDN. BHD.
  • “Goods” refers to the items offered for sale on the Service, including beverage powders, beverage packets, packet noodles, beverage sachets, biscuits, soft drinks, confectionery, and other products made available for purchase.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the FLAVOR HAVEN SDN. BHD. website, accessible from https://flavorhaven.live/
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Website” refers to the Service and any webpages operated by the Company under the domain https://flavorhaven.live/.
  • “Products” means the Goods displayed, advertised, or offered for sale through the Service.
  • “Content” means any text, images, photographs, graphics, logos, product information, descriptions, videos, designs, and other materials made available through the Service.

2. Acceptance of Terms

By accessing, browsing, registering an account, placing an Order, or purchasing Goods through the Service, You agree to comply with and be legally bound by these Terms & Conditions.

If You do not agree with any part of these Terms & Conditions, You should not access or use the Service or place an Order through the Website.

The Company reserves the right to amend, update, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective once they are published on the Service.

Your continued use of the Service after changes have been published constitutes Your acceptance of the revised Terms & Conditions.

3. Eligibility

You represent and warrant that:

  • You are legally capable of entering into a binding agreement.
  • All information provided by You is accurate, complete, and current.
  • You will use the Service only for lawful purposes.
  • You will comply with all applicable laws and regulations when accessing or using the Service.

If You are accessing or using the Service on behalf of a company or other legal entity, You represent that You have the authority to bind that entity to these Terms & Conditions.

4. Products and Product Information

We make reasonable efforts to ensure that all product information displayed on the Website is accurate and up to date.

Product information may include descriptions, specifications, ingredients, packaging information, sizes, quantities, images, features, and other details.

However:

  • Product images are provided for illustration purposes and actual packaging, colour, appearance, or presentation may vary.
  • Product packaging and labelling may change from time to time due to manufacturer updates.
  • Product descriptions and specifications may be updated without prior notice.
  • We do not guarantee that colours or visual representations displayed on Your device will accurately reflect the actual product.
  • Minor differences between the Goods received and the images or descriptions displayed on the Website do not necessarily constitute a defect.

Where there is a material discrepancy between the Goods received and the information advertised on the Website, You may contact Us in accordance with Our Return, Refund and Exchange Policy.

5. Product Availability

All Goods displayed on the Website are subject to availability.

We reserve the right to:

  • Limit the quantity of Goods available for purchase.
  • Discontinue any Product at any time.
  • Change Product specifications, packaging, or availability without prior notice.
  • Reject or cancel an Order where the requested Goods are unavailable.

If We are unable to fulfil an accepted Order because a Product is unavailable, We will contact You and, where applicable, arrange an appropriate refund for the unavailable item.

6. Prices

All prices displayed on the Website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, errors may occasionally occur, including incorrect prices, promotional pricing, or other pricing information.

If We discover an error in the price of an Order You have placed, We may contact You before processing or fulfilling the Order.

We reserve the right to correct pricing errors and cancel an Order where necessary.

Any applicable delivery charges, taxes, fees, or other charges will be displayed or communicated where applicable before completion of the purchase.

7. Orders

When You place an Order through the Service, You are making an offer to purchase the selected Goods in accordance with these Terms & Conditions.

After receiving Your Order, We may send an Order confirmation or acknowledgement. An Order confirmation does not necessarily mean that the Order has been accepted or that the Goods are guaranteed to be available.

We reserve the right to accept, reject, or cancel any Order at Our discretion, including where:

  • The Goods are unavailable.
  • There is an error in the product information or price.
  • The Order contains inaccurate or incomplete information.
  • We suspect fraudulent, unauthorised, or suspicious activity.
  • The Order cannot be fulfilled due to circumstances beyond Our reasonable control.
  • There has been an error in the ordering or payment process.

If We cancel an Order for which payment has already been received, We will arrange a refund where applicable.

8. Accuracy of Order Information

You are responsible for ensuring that all information provided when placing an Order is accurate and complete.

This includes, but is not limited to:

  • Full name.
  • Delivery address.
  • Contact number.
  • Email address.
  • Product selection.
  • Quantity.
  • Payment information.

We are not responsible for delays, failed deliveries, additional delivery charges, or other issues caused by incorrect or incomplete information provided by You.

If You identify an error in Your Order information, You should contact Us as soon as possible. We cannot guarantee that changes can be made after an Order has been processed or dispatched.

9. Payment

Payment must be completed using the payment methods made available through the Service.

You agree that all payment information provided by You is accurate and that You are authorised to use the selected payment method.

We reserve the right to refuse or cancel transactions where payment is unsuccessful, unauthorised, fraudulent, or otherwise suspicious.

Orders will generally only be processed once the required payment has been successfully received and verified.

10. Shipping and Delivery

We will make reasonable efforts to process and deliver Orders within the delivery timeframe stated in Our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside Our reasonable control, including courier delays, weather conditions, public holidays, logistical disruptions, incorrect delivery information, or other unforeseen circumstances.

You are responsible for ensuring that someone is available to receive the Order where required.

Once an Order has been handed over to the relevant delivery or courier provider, delays caused by the delivery provider may be outside the Company’s direct control.

For further information regarding delivery, please refer to Our Shipping Policy.

11. Inspection of Goods Upon Delivery

You should inspect Your Order as soon as it is received.

If the Goods appear damaged, defective, spoiled, incorrect, or materially different from the Goods ordered, You must contact Us within the timeframe specified in Our Return, Refund and Exchange Policy.

Where required, You must provide clear photographs, videos, Order details, or other supporting evidence to allow Us to investigate the issue.

12. Returns, Refunds and Exchanges

All Goods sold by the Company are generally non-refundable and non-exchangeable unless the circumstances stated in Our Return, Refund and Exchange Policy apply.

A return, refund, or exchange may be considered where:

  • The wrong item was sent by the Company.
  • The Goods received do not match the advertised specifications, description, features, or information.
  • The Goods received are spoiled, damaged, or defective upon delivery.
  • The delivery exceeds the applicable delivery timeline stated in Our Shipping Policy.

All requests must comply with the requirements and timeframe stated in Our Return, Refund and Exchange Policy.

The Company reserves the right to reject a request where the required evidence is not provided or where the request does not meet the applicable conditions.

13. Food and Beverage Products

Certain Goods offered through the Service are food and beverage products.

You are responsible for reviewing the product information, ingredients, preparation instructions, storage instructions, expiry or best-before information, and other applicable product information before consuming or using the Goods.

You should not consume a Product if the packaging appears damaged, opened, tampered with, spoiled, or otherwise unsafe.

Where applicable, You should check the Product for ingredients or substances to which You may have an allergy or intolerance.

The Company is not responsible for adverse reactions arising from Your failure to review applicable product information or from consuming a Product contrary to its instructions or warnings.

14. Storage and Handling

You agree to follow all storage and handling instructions provided on the Product packaging or through the Service.

The Company is not responsible for damage, spoilage, deterioration, or other issues resulting from improper storage, handling, exposure to unsuitable temperatures, moisture, contamination, or other conditions after delivery that are outside the Company’s control.

15. Promotions and Discounts

From time to time, We may offer promotional campaigns, discounts, vouchers, or other special offers.

Each promotion may be subject to additional terms and conditions, including eligibility requirements, minimum purchase requirements, validity periods, usage limits, and exclusions.

Unless otherwise stated, promotions cannot be combined with other promotions or exchanged for cash.

The Company reserves the right to modify, suspend, or terminate any promotion at any time.

16. User Accounts

Certain features of the Service may require You to create an account.

You are responsible for:

  • Providing accurate registration information.
  • Keeping Your account information up to date.
  • Maintaining the confidentiality of Your login credentials.
  • Preventing unauthorised access to Your account.
  • Notifying Us promptly if You believe Your account has been compromised.

You are responsible for all activities conducted through Your account unless the unauthorised use occurred due to circumstances directly attributable to the Company.

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions or are associated with fraudulent, abusive, or unlawful activity.

17. Prohibited Uses

You agree not to use the Service:

  • For any unlawful or fraudulent purpose.
  • To violate any applicable law or regulation.
  • To interfere with or disrupt the operation of the Website.
  • To attempt to gain unauthorised access to the Website or its systems.
  • To introduce viruses, malware, or other harmful code.
  • To collect or obtain information about other users without authorisation.
  • To copy, reproduce, distribute, or exploit Website Content without permission.
  • To impersonate another person or entity.
  • To provide false, misleading, or fraudulent information.
  • To engage in activities that could damage the reputation or operation of the Company.

The Company reserves the right to restrict or terminate access to the Service where prohibited activity is suspected.

18. Intellectual Property

All intellectual property rights relating to the Service and its Content are owned by or licensed to FLAVOR HAVEN SDN. BHD., unless otherwise stated.

This includes, without limitation:

  • Website design.
  • Logos and trademarks.
  • Product images.
  • Graphics.
  • Text and written content.
  • Page layouts.
  • Website functionality.
  • Software.
  • Videos.
  • Other materials displayed on the Service.

You may access and use the Service for personal and lawful purposes only.

You may not reproduce, modify, distribute, republish, sell, license, or commercially exploit any part of the Service without Our prior written consent.

19. Third-Party Links and Services

The Service may contain links to third-party websites, platforms, payment providers, delivery providers, or other external services.

These third-party services are not controlled or operated by the Company.

We are not responsible for the availability, accuracy, security, privacy practices, content, products, services, or policies of third-party websites or services.

Your use of any third-party service is subject to that third party’s own terms and policies.

20. Disclaimer

The Service and its Content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

We make reasonable efforts to maintain accurate and reliable information on the Website. However, We do not warrant that:

  • The Service will always be available or uninterrupted.
  • The Website will be free from errors or technical issues.
  • All information will always be complete, current, or accurate.
  • The Service will be free from viruses or other harmful components.
  • Any particular result will be obtained from using the Service.

Nothing in these Terms & Conditions excludes or limits any rights or protections that cannot lawfully be excluded or limited under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, FLAVOR HAVEN SDN. BHD. shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from or relating to:

  • Your use or inability to use the Service.
  • Delays or interruptions affecting the Service.
  • Delivery delays caused by third parties or circumstances outside Our reasonable control.
  • Incorrect information supplied by You.
  • Improper storage, handling, or use of Goods after delivery.
  • Unauthorised access to Your account caused by Your failure to protect Your login credentials.
  • Any third-party website, service, platform, or payment provider.

Nothing in this section shall exclude liability where such exclusion is prohibited by applicable law.

22. Indemnification

You agree to indemnify and hold harmless FLAVOR HAVEN SDN. BHD., its officers, employees, representatives, agents, and service providers from and against claims, losses, liabilities, damages, costs, and expenses arising from or relating to:

  • Your breach of these Terms & Conditions.
  • Your misuse of the Service.
  • Your violation of applicable laws or regulations.
  • Your violation of the rights of any third party.
  • Information or content submitted by You that is unlawful, misleading, or infringing.

23. Force Majeure

The Company shall not be responsible or liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond Our reasonable control.

Such circumstances may include, but are not limited to:

  • Natural disasters.
  • Floods.
  • Fires.
  • Severe weather.
  • Epidemics or pandemics.
  • Government restrictions.
  • Acts of war or terrorism.
  • Civil unrest.
  • Strikes or labour disputes.
  • Power outages.
  • Internet or telecommunications failures.
  • Courier or logistics disruptions.
  • Supplier failures.
  • Shortages of materials or Products.
  • Other events beyond the Company’s reasonable control.

Where such circumstances occur, We will make reasonable efforts to minimise disruption and resume performance as soon as reasonably practicable.

24. Termination

We may suspend or terminate Your access to the Service without prior notice where We reasonably believe that You have:

  • Breached these Terms & Conditions.
  • Engaged in fraudulent or unlawful activity.
  • Misused the Service.
  • Attempted to compromise the security of the Service.
  • Provided false or misleading information.

Upon termination, provisions of these Terms & Conditions that by their nature should continue to apply shall remain in effect.

25. Privacy

Your use of the Service may involve the collection and processing of personal information.

The Company will handle personal information in accordance with its applicable Privacy Policy and applicable laws and regulations.

By using the Service, You acknowledge that You have read and understood the Company’s Privacy Policy.

26. Communications

By placing an Order or contacting the Company, You agree that We may communicate with You regarding Your Orders, payments, delivery, returns, refunds, customer service enquiries, and other matters relating to Your use of the Service.

Where permitted by applicable law and where You have provided the necessary consent, We may also send promotional or marketing communications.

You may opt out of promotional communications where applicable.

27. Changes to the Service

We reserve the right to modify, suspend, discontinue, or restrict any part of the Service at any time without prior notice.

This may include changes to:

  • Product listings.
  • Prices.
  • Website features.
  • Product availability.
  • Promotions.
  • Payment methods.
  • Website content.
  • Service functionality.

We shall not be liable for any loss resulting from modifications, suspension, or discontinuation of the Service to the extent permitted by applicable law.

28. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or removed to the minimum extent necessary.

The remaining provisions shall continue to remain valid and enforceable.

29. Waiver

Failure by the Company to enforce any provision of these Terms & Conditions shall not constitute a waiver of Our right to enforce that provision or any other provision in the future.

Any waiver must be expressly made by the Company to be effective.

30. Entire Agreement

These Terms & Conditions, together with any policies or notices expressly incorporated into them, constitute the entire agreement between You and the Company concerning Your use of the Service and purchase of Goods.

They supersede any prior agreements, communications, or understandings relating to the same subject matter, except where otherwise required by applicable law.

31. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the Service, or any Order shall be subject to the applicable laws and jurisdiction of the courts of Malaysia.

Nothing in this section shall prevent either party from relying on any mandatory rights, remedies, or protections available under applicable Malaysian law.

32. Contact Us

If You have any questions, concerns, complaints, or requests regarding these Terms & Conditions, You may contact Us using the following details:

FLAVOR HAVEN SDN. BHD.
Email: flavor-h@outlook.com
Website: https://flavorhaven.live/

We will make reasonable efforts to respond to enquiries and resolve issues in a timely manner.

By accessing the Service or placing an Order with FLAVOR HAVEN SDN. BHD., You acknowledge that You have read, understood, and agreed to these Terms & Conditions.