At FLAVOR HAVEN SDN. BHD., we aim to ensure that your orders are processed and delivered safely and efficiently. This Shipping Policy explains the delivery arrangements, shipping coverage, estimated delivery timeframes, and other information relating to orders placed through our website.
By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.
1. Shipping Coverage
FLAVOR HAVEN SDN. BHD. currently provides shipping services within Malaysia only.
We deliver to eligible addresses located within Malaysia, subject to courier service availability.
Domestic Shipping
- Shipping is available within Malaysia.
- Shipping fees are free of charge for orders placed through our website.
- Delivery is subject to the availability and service coverage of our appointed courier or delivery service provider.
- Certain remote or restricted areas may be subject to courier limitations.
International Shipping
We currently do not provide international shipping.
Orders cannot be shipped to addresses outside Malaysia. If an international delivery option is not available during checkout, customers should not attempt to provide an overseas delivery address.
2. Shipping Fee
There is no shipping fee for orders delivered within Malaysia.
Customers will not be charged a separate delivery or shipping fee for eligible domestic orders placed through our website.
The Company reserves the right to amend its shipping arrangements or introduce shipping charges in the future. Any applicable changes will be reflected on the website before an order is placed.
3. Delivery Timeframe
Our standard delivery timeframe is within seven (7) days.
The estimated delivery period begins after the order has been successfully received, confirmed, and processed by the Company.
Please note that the seven (7) day timeframe is an estimated delivery period and may be affected by circumstances outside of our reasonable control, including:
- Courier delays.
- Public holidays.
- Weekends and non-working days.
- Severe weather conditions.
- Flooding or other natural disasters.
- Traffic or transportation disruptions.
- Incorrect or incomplete delivery information.
- High order volumes.
- Operational disruptions.
- Other unforeseen circumstances.
We will make reasonable efforts to ensure that orders are delivered within the stated timeframe.
4. No Overnight Delivery
FLAVOR HAVEN SDN. BHD. does not provide overnight delivery services.
Customers cannot request or purchase an overnight, same-day, next-day, or other expedited delivery service unless such service is specifically introduced and made available by the Company.
Any delivery date or timeframe communicated at checkout or during the ordering process will be subject to our standard shipping arrangements.
5. Order Processing
Orders will generally be processed after the Company has successfully received the order and confirmed the applicable payment.
Processing may include:
- Receiving and reviewing the order.
- Confirming product availability.
- Preparing and packing the Goods.
- Arranging collection by the appointed courier or delivery provider.
- Dispatching the order to the delivery address provided by the customer.
Orders may take additional time to process during periods of high demand, promotional campaigns, public holidays, or other operational circumstances.
6. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
This may include:
- Full recipient name.
- Complete delivery address.
- Postcode.
- City or town.
- State.
- Contact number.
- Any other information reasonably required for successful delivery.
The Company is not responsible for delivery delays, failed deliveries, returned parcels, or additional costs caused by incorrect, incomplete, or inaccurate information provided by the customer.
Customers should carefully review their delivery information before completing an order.
7. Changes to Delivery Address
If you need to change your delivery address after placing an order, you should contact us as soon as possible at flavor-h@outlook.com.
We will make reasonable efforts to accommodate address changes where the order has not yet been processed or dispatched.
However, we cannot guarantee that a delivery address can be changed after the order has been packed, dispatched, or handed over to the courier.
If an address change results in additional delivery charges imposed by a courier or other service provider, such charges may be the responsibility of the customer where applicable.
8. Courier and Delivery Service
Orders may be delivered through an appointed courier or delivery service provider selected by the Company.
Once the order has been handed over to the courier, delivery is subject to the courier’s operating procedures, service coverage, routing, and delivery conditions.
The Company will make reasonable efforts to assist customers with delivery-related enquiries but cannot guarantee the exact delivery date or time selected by the courier.
9. Delivery Attempts
The courier may attempt to deliver the order to the delivery address provided by the customer.
Customers should ensure that the recipient or another authorised person is available to receive the order where necessary.
If delivery cannot be completed because:
- No recipient is available.
- The delivery address is incorrect or incomplete.
- The recipient refuses to accept the parcel.
- The courier cannot access the delivery location.
- The courier is unable to contact the recipient.
- Other circumstances prevent successful delivery.
the courier may arrange a further delivery attempt, return the parcel, or handle the shipment according to its applicable procedures.
10. Delivery Delays
Although we aim to deliver orders within seven (7) days, delivery delays may occasionally occur.
Potential causes of delays include:
- Courier operational issues.
- Unusually high parcel volumes.
- Public holidays.
- Severe weather.
- Floods.
- Road closures.
- Transportation disruptions.
- Incorrect delivery details.
- Remote delivery locations.
- Unforeseen logistical circumstances.
Where a significant delay occurs, customers may contact us at flavor-h@outlook.com for assistance.
If an order exceeds the applicable delivery timeline, customers may be eligible to submit a request in accordance with our Return, Refund and Exchange Policy, subject to the requirements and conditions stated in that policy.
11. Lost or Missing Parcels
If you believe your order has been lost or has not arrived within the expected delivery timeframe, please contact us at flavor-h@outlook.com with your order details.
We may contact the relevant courier or delivery provider to investigate the shipment status.
Customers may be required to provide:
- Order number.
- Recipient name.
- Delivery address.
- Contact number.
- Other information reasonably required to investigate the shipment.
The investigation and resolution of a missing parcel may depend on the courier’s investigation procedures and available tracking information.
12. Damaged Parcels
Customers are encouraged to inspect the parcel immediately upon delivery.
If the parcel appears visibly damaged, opened, tampered with, or otherwise compromised, customers should take clear photographs and videos of the parcel and its contents before disposing of any packaging.
Where the Goods are damaged, defective, spoiled, or otherwise affected upon delivery, customers should refer to our Return, Refund and Exchange Policy and submit the required evidence within the applicable timeframe.
13. Unboxing Evidence
For certain return, refund, or exchange claims, customers may be required to provide a clear and continuous unboxing video.
The video should show:
- The unopened parcel.
- The shipping label.
- The external packaging.
- The opening of the parcel.
- The Goods received.
- The condition of the Goods and packaging.
Where applicable, customers may also be required to provide a clear video showing the first use of the Product.
Failure to provide the required evidence may affect the Company’s ability to verify and process a return, refund, or exchange request.
14. Food and Beverage Products
As FLAVOR HAVEN SDN. BHD. sells food and beverage products, customers should inspect their orders promptly upon delivery.
Customers should check the packaging and Product condition before consumption.
If a Product appears spoiled, damaged, contaminated, opened, tampered with, or otherwise unsuitable for consumption upon delivery, customers should not consume the Product and should contact us immediately in accordance with our Return, Refund and Exchange Policy.
Customers should also follow any storage, preparation, and handling instructions provided on the Product packaging.
15. Delivery to Remote Areas
Delivery availability may vary depending on the courier’s service coverage.
Certain remote, rural, island, restricted-access, or otherwise difficult-to-reach locations may experience longer delivery times.
Where the courier does not provide service to a particular address, the Company may contact the customer to request an alternative eligible delivery address.
16. Incorrect or Undeliverable Address
The Company is not responsible for delivery failures resulting from an incorrect, incomplete, invalid, or undeliverable address provided by the customer.
If a parcel is returned to the Company because delivery could not be completed, the customer should contact us to discuss the available options.
Any additional delivery costs imposed as a result of an incorrect address or failed delivery may be charged to the customer where applicable.
17. Delivery Confirmation
A delivery may be considered completed once the courier or delivery provider records the parcel as successfully delivered to the address or recipient provided by the customer.
If you believe an order has been incorrectly marked as delivered but has not been received, please contact us as soon as possible so that we can assist with investigating the matter.
18. No International Shipping
Our shipping services are currently limited to Malaysia.
We do not ship Goods to:
- Singapore.
- Indonesia.
- Thailand.
- Brunei.
- The Philippines.
- Other international destinations.
International shipping is not available unless expressly stated otherwise by the Company.
Customers located outside Malaysia may browse the Website but cannot place an order for delivery to an overseas address.
19. Shipping Restrictions
We reserve the right to refuse or restrict delivery to any address where:
- The courier does not provide service.
- The delivery location is inaccessible.
- Delivery would violate applicable laws or regulations.
- The address is incomplete or invalid.
- There are operational or safety concerns.
- Other circumstances make delivery impractical or impossible.
Where possible, we will contact the customer regarding an alternative arrangement.
20. Changes to This Shipping Policy
FLAVOR HAVEN SDN. BHD. reserves the right to update, amend, or modify this Shipping Policy at any time.
Changes may be made to reflect changes in:
- Courier arrangements.
- Delivery coverage.
- Delivery timeframes.
- Shipping fees.
- Operational procedures.
- Applicable laws or regulations.
- Business requirements.
Any updated version of this Shipping Policy will be published on the Website.
Customers are encouraged to review this Policy before placing an order.
21. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:
FLAVOR HAVEN SDN. BHD.
Email: flavor-h@outlook.com
Website: https://flavorhaven.live/
We will make reasonable efforts to assist with shipping and delivery enquiries.
By placing an order through our Website, you acknowledge and agree to the terms of this Shipping Policy.