Refund and Returns Policy

Overview

Thank you for shopping with FLAVOR HAVEN SDN. BHD.. We are committed to providing you with quality food and beverage products and ensuring your satisfaction with every purchase. Please read our Return & Refund Policy carefully to understand your rights and obligations as a valued customer.

1. Definitions

For the purposes of this Policy:

  • “Company”, “We”, “Us”, or “Our” refers to FLAVOR HAVEN SDN. BHD.
  • “Goods” refers to the items offered for sale on our website.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to our e-commerce website and any associated services.
  • “You” refers to the individual or legal entity placing an order on our platform.

2. Cancellation Policy

We understand that mistakes can happen or you may change your mind. Therefore, we offer a 12-hour cancellation window from the time your order is placed.

  • If you wish to cancel your order, please contact us within 12 hours of placing it by emailing flavor-h@outlook.com.
  • After the 12-hour window, your order will be processed and prepared for shipment, and cancellation will no longer be possible.

3. Return Eligibility

We offer a 30-day return window for eligible products.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be made within 30 calendar days from the date you received the product.
  • You must provide proof of purchase, such as your order number or invoice.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at flavor-h@outlook.com with your order details and reason for return.
  2. Await our confirmation email with instructions and the return address.
  3. Package the items securely in the original packaging and send them to the address provided.

5. Refund Process

Once your returned item is received and inspected:

  • We will notify you via email regarding the approval or rejection of your refund.
  • If approved, your refund will be processed and credited back to your original method of payment within 7–14 business days.

Please note that refunds will only be issued for eligible items returned in accordance with this policy.

6. Non-Refundable Items

To maintain hygiene and food safety standards, certain items may not be eligible for return once opened or consumed. However, we do not explicitly list non-eligible items in this policy. If you are unsure about the eligibility of a specific product, please contact us prior to making your return.

7. Damaged or Incorrect Items

If you receive a product that is damaged or not what you ordered:

  • Please contact us within 48 hours of receiving your order.
  • Provide photos of the damaged or incorrect items and the packaging.
  • We will investigate and arrange a replacement or issue a refund where appropriate.

8. Contact Information

If you have any questions or need assistance regarding your order, return, or refund, please contact us at:

Email: flavor-h@outlook.com
Address: NO 1, JALAN 4/9, TAMAN TASEK TAMBAHAN, 68000 AMPANG, SELANGOR, MALAYSIA.