Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
This Shipping Policy outlines the terms and conditions under which FLAVOR HAVEN SDN. BHD. ships and delivers goods purchased from our online store.
Definitions
For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to FLAVOR HAVEN SDN. BHD.
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the FLAVOR HAVEN SDN. BHD., accessible from https://flavorhaven.live/
● “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Shipping Coverage
We currently ship only within Malaysia. We do not support international delivery at this time.
Shipping Fees
At FLAVOR HAVEN SDN. BHD., we believe in making your shopping experience as seamless as possible. That’s why we offer free shipping nationwide—there are no shipping charges regardless of your location within Malaysia.
Order Processing Time
Once your order has been successfully placed and payment is confirmed, our team begins processing your order promptly.
- Processing Time: 1 to 2 business days
- Shipping Time: Up to 7 business days for delivery
All delivery timeframes begin from the day the order is dispatched, not the day the order is placed. Orders placed on weekends or public holidays will be processed on the next business day.
Courier and Tracking
All items are shipped using reliable and trusted Malaysian courier partners. Once your order is dispatched, you will receive a shipment confirmation email with tracking details so you can monitor your delivery.
Shipping Address Requirements
Please ensure that your shipping address is accurate and complete to avoid delivery issues. We cannot be held responsible for delays or non-delivery resulting from incorrect or incomplete addresses.
If any changes to the shipping address are required after placing your order, kindly contact us within 12 hours at flavorhaven@outlook.com to ensure we can update the address before dispatch.
Delivery Delays
While we strive to deliver all orders within the stipulated 7-day window, there may be delays caused by external factors such as weather, logistics disruptions, or festive seasons. In such cases, we will notify you and provide regular updates on your delivery status.
Unsuccessful Delivery Attempts
If a delivery attempt is unsuccessful due to absence at the delivery location or inaccurate address, our courier partner may reattempt delivery or return the package to us. We will contact you to arrange for redelivery where possible.
Order Status and Support
To check the status of your order, use the tracking number provided in your confirmation email. If you experience any issues or delays, please reach out to our customer support team.
Contact Us
For any questions regarding shipping, please feel free to reach out:
Email: flavorhaven@outlook.com
Website: https://flavorhaven.live